Geometric Pear Shaped Candle

Return and Refund Policy:

At themeliorist.nl, we take great pride in creating high-quality handmade candles and home accessories. We want you to be completely satisfied with your purchase, and we strive to provide exceptional customer service. However, we understand that sometimes a return or refund may be necessary. Please take a moment to review our Return and Refund Policy.

Returns:
If, for any reason, you are not satisfied with your purchase, you may return the item within 14 days of receiving it. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please contact our customer service team at info@themeliorist.nl to initiate the return process. We will provide you with instructions on how to return the item.

Refunds:
Once we receive the returned item and inspect it, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method within 14 days. Please note that shipping costs are non-refundable.

Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above, and then place a new order for the desired item.

Damaged or Defective Items:
In the unlikely event that your item arrives damaged or defective, please contact us within 7 days of receiving it. We may require you to provide photos or additional information to assist with the assessment. We will work with you to find a satisfactory solution, which may include a replacement, repair, or refund.

Non-Returnable Items:
Certain items are non-returnable, including personalized or custom-made products. Additionally, for hygiene reasons, we cannot accept returns on items such as candles that have been lit or used.

Please note that our Return and Refund Policy is subject to change without prior notice. We encourage you to review this policy periodically.

If you have any further questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact us at info@themeliorist.nl. Our dedicated customer service team will be happy to assist you.

Thank you for choosing us. We appreciate your support and hope you enjoy your handmade candles and home accessories!

themeliorist.nl

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